FREQUENTLY ASKED QUESTIONS (FAQs)

Acceptable documents:

To legally supply number plates we will need to see the original documents that:

• • prove your name and address

  • show you’re allowed to use the registration number

Please provide a document from both Part 1 and Part 2 below:

Part 1: Identity documents

You can use the following to confirm your name and address:

• • driving licence

  • utility, Council Tax or rates bill from the last 6 months

  • bank or building society statement from the last 6 months

  • national identity card

The following will confirm your name only:

• • passport - does not have to be issued in the UK

  • bank or building society debit or credit card

  • police warrant card

  • armed forces identity card

The law permits purchasing number plates as gifts, thus the ID document does NOT need to match the registration entitlement documentation.

Part 2: Proving you can use the registration number

You must bring one of the following to show you’re allowed to display the registration number:

• • vehicle registration certificate (V5C or V5CNI)

  • green ‘new keeper’ slip from the V5C or V5CNI

  • certificate of entitlement (V750 or V750NI) to the number

  • retention document (V778)

  • a renewal reminder for vehicle tax or SORN (V11 or V11NI)

  • temporary registration certificate (V379 or V379NI)

  • a number plate authorisation certificate (V948) with an official stamp from the Driver and Vehicle Licensing Agency (DVLA)

  • an electronic number plate authorisation certificate (eV948 or eV948/2)

  • a letter of authorisation from a fleet operator (including lease or hire company) quoting the document reference number from the registration certificate

  • if your fleet is in the new V5C on demand scheme (also called ‘V5C suppression’), a PDF of the vehicle’s details from the view vehicle record service

  • UK trailer registration certificate (VTRC)

The law enables number plates to be purchased as gifts. As such the names do not need to match on both documents. The ID and registration entitlement documentation may have names that differ. 

We offer tracked shipping which can be selected at the checkout. The prices are displayed there based on the item you’re purchasing. We currently offer free tracked delivery via the Royal Mail Tracked service on orders over £25! When ordering your new plates please take into consideration that we need a 24 hours production time on each order; the majority of the time this isn’t required and plates sometimes can be ready and sent for delivery within minutes.

Collections are available from Monday to Saturday, 10am to 4pm. Orders can be placed online and collection selected at checkout, or order in person and pay via cash or card. Please bring your ID and proof of entitlement to the registration when collecting your order. Our workshop is based in Rochdale, OL11 1LB.

Yes; our 3D & 4D plates are 100% legal (except show plates), here is a link to the DVLA Government website that states “Characters on a number plate can be 3D.” - Government Number Plate Rules. (‘4D’ is just an industry standard name, they are still 3D)

Once we receive the required ID & registration entitlement documentation the order will join our production queue. The order is typically produced and dispatched within 24hr once it reaches the production queue. If there is an issue with your order we will contact you.

Most delays with orders are due to missing valid documentation. If your order has not arrived, please confirm if you have provided the required documentation. Once your order ships you will receive an email with the tracking details (the message may be incorrectly flagged as spam in your spam folder, please check). If you have still not received any email, then please contact us.

The letters are bonded with industrial-strength acrylic bonding. We have tested our 4D plates on numerous vehicles with curved bumpers with no issues to date. However, if the bumpers have an extreme curvature which we have not come across we cannot be held liable. You must accept the risk and responsibility.

We recommend purchasing the 3D Gel number plates for their extreme flexibility.

All plates are supplied with 12 months warranty covering manufacturing defects or naturally occurring issues. The warranty does not cover customer inflicted faults. Please note BSAU145e regulations recommend using sticky adhesive pads to attach the number plates to the vehicle.

For any other warranty queries please contact us via the contact page.